Before You Start | FAQ's

Before You Start | FAQ's

Below you’ll find answers to frequently asked questions about applying for a national police history check.

If you can’t find the answer you’re looking for, get in touch with us today and one of our friendly office staff will help you out.

How do I obtain an NPHC?

Applying for a national police history check is easy. Just follow these 3 simple steps:

  1. Complete the online application form (this will only take a few minutes)
  2. Upload certified copies of your identification documents; you’ll need to provide 100 points of identification
  3. Submit your completed online application form and submitted ID documents, along with your payment; an email will be sent to your nominated email address confirming the successful submission of your NPHC application

What evidence do I need for my 100 points of identification?

Minimum identity requirements:

You must provide:

  • At least one document from either Category A or Category B (you don’t need to provide documents from both categories as long as all other minimum requirements are satisfied)
  • At least one identity document containing a photograph (if you’re unable to provide a listed document containing a photograph, you must submit a passport-style photograph of yourself certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993 (Cth)
  • A combination of documents equalling a minimum total of 100 points
  • Evidence of your full name and date of birth

You can download a list of acceptable identification documents here.

How do I certify my identity documents?

To certify your identity documents, you must take a photocopy of each document, along with the original, to someone who is allowed to witness statutory declarations. The person certifying the documentation must sign each copy, and include their full name, contact phone number, details of their qualifications, the date of certification, and any applicable reference numbers.

Each copy of your ID documents must be clear and legible, and the photograph must be identifiable.

If any of your documents are in a language other than English, you must obtain a translation from a translator accredited by the National Accreditation Authority for Translators and Interpreters (NAATI). Please supply a certified copy of both the translated and untranslated document.

Who can certify my identity documents?

Download this PDF for a comprehensive list of people who can certify your identity documents.

How long does it take to complete the online NPHC application?

We estimate the processing time for your online application will be approximately 5 to 7 minutes. Please ensure you have all your documentation ready prior to beginning.

Can I complete the online application on a smart phone?

Yes, the application process can be completed via your smart phone.

Can I apply in person at a Ruswin store?

Yes, we have onsite facilities for you to come in and complete the online police check application process at our following branches:

Ruswin Townsville: 54 Charters Towers Road, Townsville
Phone: 1300 Fast Police (327 876)

Ruswin Mt Isa: 36 Fourth Avenue, Mount Isa
Phone: 1300 Fast Police (327 876)

How long will it take for my application to be processed?

69% of police check results are received within just one business day, and a further 29% of results are received within 10 business days from the completion of the application process and receipt of payment. Results are released to you securely in an electronic format.

What are the offences that will appear in an NPHC?

Subject to legislation, the following offences may appear on an NPHC:

  • Charges
  • Court convictions (including information about any penalty/sentence)
  • Findings of guilt with no conviction
  • Court appearances
  • Good behaviour bonds or other court orders
  • Pending matters awaiting court hearing
  • Traffic offences

The main legislation affecting whether or not these offences will appear on an NPHC is spent conviction legislation. This varies in each state and territory of Australia. The following links may be helpful in sourcing information about spent convictions in your state or territory:

I don’t have a printer: how do I get a hard copy of my NPHC certificate?

A hard copy of your NPHC certificate can be provided to you. Simply add a “Hard Copy NPHC” to your shopping cart prior to finalising your order.

How long is my NPHC certificate valid for?

Technically speaking, an NPHC is only valid the day it is issued, as there could be a disclosable court outcome on the following day. So there is no predetermined validity for an NPHC. Each business and organisation will have their own risk management policies or legislation. For example, aged care legislation states that NPHCs must be done every 2 years at a minimum. However, your organisation may request you to complete one annually.

How do I apply for an NPHC for volunteer purposes?

To apply for an NPHC for volunteer purposes, simply upload documentary evidence of your volunteering activities during step 2 of the application process. Evidence must include your name, and must clearly state that you are acting in a volunteering capacity.

Can I get a NPHC if I am under 18 years of age?

Yes you can apply for a police check on line with Fast Police Checks however you will need to provide a parent or guardian’s name and contact details. On receiving your application, we will make contact with the nominated carer and confirm consent is given.

What format can I upload my documents?

When you are ready to upload your certified documents to your application we accept the following formats:

  • JPG Image File
  • PNG Image File
  • PDF Document
  • MS Word Document

There are two types of categories for your NPHC – what are they and what do they mean?

  1. Children/Vulnerable Working with children or vulnerable groups.
  2. Employment/Probity/Licence Pre-employment screening/probity checking /occupational related/licensing. Agencies must be authorised to submit ‘probity checks’ or ‘licensing’ checks under this category. For further information and details please refer to Purpose of the Check document. Should you still require further clarification please contact us.

What is the purpose field for?

The ‘purpose’ field provides supplementary information to assist the police to release the most accurate PHI in conjunction with the check category. The ‘purpose’ field is a free text field and is used to provide an explanation of the role that the applicant will be undertaking. The information provided should give the police a clear understanding of the role.

How will my payment appear on my bank or charge card statement?

You will receive an invoice from Fast Police Checks which will be emailed to you. A charge will appear on your statement under “Toiyer Pty Ltd”.

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